Shipping Policy

Effective Date: 30/7/2026

Thank you for shopping with Hanguy.in, operated by Genzible.

This Shipping Policy explains how we process, dispatch, and deliver your orders.

1. Order Processing

Orders are usually processed within 1–3 business days after successful payment confirmation.

Orders placed on weekends, public holidays, or during promotional events may require additional processing time.

Once your order has been dispatched, you will receive a shipping confirmation email containing tracking details, where available.

2. Shipping Coverage

We currently ship across most locations within India.

At this time, international shipping may not be available unless specifically announced on our website.

3. Delivery Time

We aim to dispatch orders as quickly as possible after they have been processed.

Once dispatched, delivery typically takes 4–10 business days, depending on the destination, courier partner, service availability, and other logistical factors.

Delivery times are estimates only and may vary due to circumstances beyond our reasonable control, including but not limited to:

• courier partner delays;
• weather conditions;
• public holidays;
• natural disasters;
• transportation disruptions;
• high order volumes;
• remote or serviceable locations.

While we make every effort to ensure timely delivery, Hanguy cannot guarantee a specific delivery date and shall not be liable for delays caused by courier partners or other events beyond our reasonable control.

4. Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before payment.

From time to time, Hanguy may offer free shipping promotions, which are subject to change without notice.

5. Order Tracking

Where tracking is available, tracking details will be shared by email after your order has been dispatched.

Please allow up to 24 hours for tracking information to become active.

6. Delivery Attempts

Courier partners may make multiple delivery attempts.

If delivery cannot be completed due to the customer's unavailability, incorrect address, or refusal to accept the package, the shipment may be returned to us.

Additional shipping charges may apply for re-dispatch.

7. Incorrect Shipping Information

Customers are responsible for providing accurate shipping details.

Hanguy is not responsible for delays, failed deliveries, or additional shipping costs resulting from incorrect or incomplete addresses provided during checkout.

If you notice an error in your shipping information, please contact us immediately. We cannot guarantee changes once an order has been processed or dispatched.

8. Shipping Delays

Although we strive to deliver every order on time, delays may occasionally occur due to circumstances beyond our control, including:

• courier delays;
• weather conditions;
• natural disasters;
• public holidays;
• strikes;
• transportation disruptions;
• government restrictions;
• high order volumes.

Hanguy shall not be liable for delays caused by third-party courier services or unforeseen events.

9. Damaged Shipments

If your package arrives visibly damaged, please photograph the package before opening it whenever possible.

If the product inside is damaged or you receive the wrong item, please contact us within 6 to 12 hours of delivery with:

• your order number;
• photographs of the package and product;
• a brief description of the issue.

Approved claims will be resolved through a replacement or other appropriate remedy in accordance with our Refund Policy.

10. Lost Shipments

If your order appears to be lost in transit, please contact us.

We will work with the courier partner to investigate the shipment before determining an appropriate resolution.

11. Order Cancellation

Orders may only be cancelled before they have been processed for dispatch or within an hour.

Once an order has been packed or dispatched, cancellation requests may not be accepted.

Please refer to our Refund Policy for more information.

12. Contact Us

If you have any questions regarding shipping or delivery, please contact:

Hanguy.in
Operated by Genzible
Ahmedabad, Gujarat, India
Email: hello@hanguy.in