Return & Refund Policy

Effective Date: 30/7/2026

At Hanguy.in, operated by Genzible, we take pride in delivering quality products. Please read our Return & Refund Policy carefully before making a purchase.

1. Returns

We do not accept returns for:

• Change of mind
• Incorrect colour selection
• Incorrect product selection
• Personal preference
• No longer wanting the product
• Ordering by mistake

Returns are accepted only if:

• You receive the wrong product; or
• Your product arrives damaged.

2. Reporting a Damaged or Incorrect Item

Please inspect your order immediately upon delivery.

If you receive a damaged or incorrect product, you must contact us within 48 hours of receiving your order.

Please email hello@hanguy.in with:

• Your order number
• Clear photographs of the product
• Photographs of the packaging
• A brief description of the issue

Failure to report the issue within this timeframe may result in the claim being declined.

3. Return Approval

Do not return any item without first contacting us.

If your claim is approved, we will provide instructions for the return process.

Items returned without prior authorization may be refused.

4. Condition of Returned Items

Returned products must:

• Be unused;
• Be in their original condition;
• Include all original packaging and accessories (where applicable);
• Be accompanied by proof of purchase.

We reserve the right to reject returns that do not meet these requirements.

5. Replacement

Where a claim is approved, Hanguy will, at its sole discretion:

• Replace the product;
• Replace the damaged part; or
• Issue a refund where a replacement is not reasonably possible.

6. Refunds

If a refund is approved, it will be processed to the original payment method used for the purchase.

Refunds are generally processed within 7–10 business days after approval.

The time required for the refunded amount to appear in your account depends on your bank or payment provider.

7. Non-Returnable Items

The following items are not eligible for return or refund unless they arrive damaged or incorrect:

• Products purchased during clearance or final sale (unless required by law)
• Gift cards
• Personalized or custom-made products
• Products that have been used, installed, modified, damaged by misuse, or altered after delivery

8. Incorrect Shipping Address

Orders returned due to an incorrect or incomplete shipping address provided by the customer are not eligible for a refund of shipping charges.

Additional shipping charges may apply for re-dispatch.

9. Cancellations

Orders may only be cancelled before they are processed for dispatch.

Once an order has been packed or shipped, cancellation requests may not be accepted.

10. Contact Us

For any questions regarding returns or refunds, please contact:

Hanguy.in
Operated by Genzible
Ahmedabad, Gujarat, India

Email: hello@hanguy.in